Contact Us
Got a question about how sweepstakes coins work, spotted something outdated in one of our reviews, or want to flag a new sweepstakes casino we should look at? We read every message that comes in, and this page explains the best way to reach us and what we can actually help with.
How to reach us
The quickest way to contact the Social Casinos team is by email at [email protected]. We try to reply within a couple of business days, though busier periods around new site launches or seasonal promotions can occasionally slow that down. Please include the name of the operator you're asking about and, where relevant, a screenshot or account reference — it helps us look into the right thing without back-and-forth.
What we can help with
- Corrections or updates to information on a review, such as a changed welcome offer or an eligibility list that's out of date
- General questions about how the Gold Coins and Sweepstakes Coins model works, including free entry and redemption
- Suggestions for sweepstakes or social casinos we haven't covered yet
- Feedback on your own experience with an operator listed on the site, positive or negative
- Reports of broken links, outdated bonus terms, or anything else that looks wrong on the site
What we can't help with
We're an independent review and comparison resource, not an operator. That means we can't access, verify, or manage anyone's player account, and we can't process redemptions, refunds, or identity verification on a casino's behalf. If you're having trouble with a specific site — a delayed redemption, a login issue, a coin package purchase, or a closed account — that has to go through the operator's own support team directly, since only they can see your account details and act on them.
Similarly, we can't give personal legal or tax advice about whether a sweepstakes casino is available or permitted where you live, or how a redeemed prize should be reported. Availability changes by state and by operator, and laws around sweepstakes promotions continue to evolve, so for anything specific to your situation it's worth checking the operator's own terms and, where needed, speaking with a licensed advisor. Our responsible gambling page and terms and conditions page cover some of the general ground here.
Why we cover sweepstakes casinos the way we do
Social Casinos reviews and ranks sweepstakes and social casinos based on factors like the range of games on offer, how welcome bonuses and daily rewards are structured, and what we can verify about redemption processes and eligible states. Commercial relationships with some operators don't influence where a site appears in our rankings — that's decided by our own research criteria. You can read more about how we approach this on our About Us page.
Before you write in
A few things that often save time on both sides:
- If your question is about a specific operator's welcome offer, check the current terms directly on that operator's site first — offers and coin amounts can change without much notice
- If you're asking about eligibility in your state, have the operator name ready, since exclusions vary between sites and change periodically
- If you're reporting an error on one of our pages, a link or page name plus a short description of what looks wrong helps us fix it faster
Whether you're new to sweepstakes casinos and just want a plain-English answer, or you've been playing for a while and noticed something that needs updating, we'd rather hear from you than have inaccurate information sitting on the site. Drop us a line whenever something's on your mind.